{"id":1481,"date":"2022-08-01T12:01:30","date_gmt":"2022-08-01T17:01:30","guid":{"rendered":"https:\/\/hotel-arena.com.mx\/?page_id=1481"},"modified":"2022-09-06T19:58:53","modified_gmt":"2022-09-07T00:58:53","slug":"politica-de-cancelacion","status":"publish","type":"page","link":"https:\/\/hotel-arena.com.mx\/?page_id=1481","title":{"rendered":"Pol\u00edtica de Cancelaci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1481\" class=\"elementor elementor-1481\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-281a5b6e elementor-section-full_width elementor-section-content-top sabajo-header elementor-section-height-default elementor-section-height-default\" data-id=\"281a5b6e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-330cebd5\" data-id=\"330cebd5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-084407b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"084407b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b65c3e8\" data-id=\"b65c3e8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0611ce elementor-widget elementor-widget-spacer\" data-id=\"f0611ce\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 25-07-2024 *\/\n.elementor-column 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.elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ec42ae3 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ec42ae3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d1bc40c\" data-id=\"d1bc40c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-340dc2a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"340dc2a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2848d44\" data-id=\"2848d44\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13a79c1 elementor-widget elementor-widget-spacer\" data-id=\"13a79c1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-546d58d elementor-view-default elementor-position-top elementor-widget elementor-widget-themo-header\" data-id=\"546d58d\" data-element_type=\"widget\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper \">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Pol\u00edtica de Cancelaci\u00f3n                    <\/h1>\n                                        <p class=\"elementor-icon-box-description\">Arena | Hotel &amp;Restaurant<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9308c9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9308c9a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c850301\" data-id=\"c850301\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4fb0342\" data-id=\"4fb0342\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-debb96b t-justifdo elementor-widget elementor-widget-text-editor\" data-id=\"debb96b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 25-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Ponemos a tu disposici\u00f3n la siguiente informaci\u00f3n referente al proceso de cancelaci\u00f3n de tu reservaci\u00f3n o no\u00a0 show en nuestras instalaciones del Hotel Arena, as\u00ed tambi\u00e9n te informamos que puede variar dependiendo de la \u00e9poca del a\u00f1o o tipo de habitaci\u00f3n.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c8ee8 elementor-widget elementor-widget-heading\" data-id=\"c6c8ee8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 25-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h5 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 es el no show en hoteler\u00eda?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b09ed8 t-justifdo elementor-widget elementor-widget-text-editor\" data-id=\"9b09ed8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Es un t\u00e9rmino empleado para definir la no presentaci\u00f3n de un cliente a un servicio previamente contratado y que generalmente implica la p\u00e9rdida del mismo. Tambi\u00e9n puede aplicarse a aquellos que no utilizan el servicio por no estar en posesi\u00f3n de los documentos requeridos.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7accf19 elementor-widget elementor-widget-heading\" data-id=\"7accf19\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">A continuaci\u00f3n te indicamos el proceso aplicando la Pol\u00edtica de Cancelaci\u00f3n:<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39e3414 elementor-widget__width-inherit t-justifdo elementor-widget elementor-widget-text-editor\" data-id=\"39e3414\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li>En caso de que tengas que irte del Hotel Arena antes de que termine tu estancia (salida anticipada) se considera como cancelaci\u00f3n.<\/li><li>Cancelar despu\u00e9s de las 2:00 p. m. del d\u00eda del check-in se cargar\u00e1 el importe total de la reserva.<\/li><li><div>Si no realiza el check-in el d\u00eda de llegada programado (\u00abNo Show\u00bb), estar\u00e1 sujeto a los cargos, impuestos y cargos de la habitaci\u00f3n por la estad\u00eda.<\/div><\/li><li><div>Las reducciones en la duraci\u00f3n de la estad\u00eda deben realizarse antes del check-in. Si se realiza una solicitud para reducir la duraci\u00f3n de la estad\u00eda despu\u00e9s del check-in, se le cobrar\u00e1 al hu\u00e9sped las pr\u00f3ximas 24 horas posteriores a la solicitud oficial de cancelaci\u00f3n.<\/div><\/li><li>Al realizar una cancelaci\u00f3n con anticipaci\u00f3n, una vez realizado el dep\u00f3sito de garant\u00eda, este tendr\u00e1 una penalizaci\u00f3n del 50% del monto o bien puedes solicitar un cambio de fecha para no perder el dep\u00f3sito en garant\u00eda de su reservaci\u00f3n, este cambio de fecha estar\u00e1 sujeto a disponibilidad durante el resto el a\u00f1o y con su tarifa respectiva, en caso de requerir una tarifa superior, se deber\u00e1 pagar la diferencia correspondiente.<\/li><li>Al estar en sitio, y querer realizar la cancelaci\u00f3n por situaciones meteorol\u00f3gicas adversas o \u00abmal tiempo\u00bb no habr\u00e1 devoluci\u00f3n.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c7a8be elementor-widget elementor-widget-heading\" data-id=\"9c7a8be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo cancelar?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7aebba elementor-widget__width-inherit t-justifdo elementor-widget elementor-widget-text-editor\" data-id=\"f7aebba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div>Puede cancelar su reserva utilizando nuestros medios de contacto:<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-add8e21 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"add8e21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Llamadas y WhatsApp: <a href=\"tel:2321000483\"><strong>232-100-0483<\/strong><\/a><\/p><p>Correo Electr\u00f3nico: <a href=\"mailto:contacto@hotel-arena.com.mx\"><strong>contacto@hotel-arena.com.mx<\/strong><\/a><\/p><p>Facebook: <a href=\"https:\/\/www.facebook.com\/Hotel-Arena-Costa-Esmeralda-Veracruz-Mexico-117813044916499\"><strong>Hotel Arena Costa Esmeralda Veracruz Mexico<\/strong><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae621b elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4ae621b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>Deber\u00e1 proporcionar la siguiente informaci\u00f3n:<\/strong>\n<ul>\n \t<li>Nombre completo de la persona que reserv\u00f3.<\/li>\n \t<li>Clave de confirmaci\u00f3n de la reservaci\u00f3n (si ya la recibiste).<\/li>\n \t<li>Datos bancarios para hacer el reembolso (n\u00famero de cuenta, tarjeta, CLABE, etc).<\/li>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8279841 elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"8279841\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>Horario de atenci\u00f3n:<\/strong>\n09:00 a.m. a 08:00 p.m de\u00a0de lunes a viernes.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-871973a elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"871973a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>&gt;&gt; El monto del reembolso aplicable se le acreditar\u00e1 en un plazo de 7 a 14 d\u00edas h\u00e1biles &lt;&lt;<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7a4d23d\" data-id=\"7a4d23d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Cancelaci\u00f3n Arena | Hotel &amp;Restaurant Ponemos a tu disposici\u00f3n la siguiente informaci\u00f3n referente al proceso de cancelaci\u00f3n de tu reservaci\u00f3n o no&nbsp; show en nuestras instalaciones del Hotel Arena, as\u00ed tambi\u00e9n te informamos que puede variar dependiendo de &hellip; <a href=\"https:\/\/hotel-arena.com.mx\/?page_id=1481\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_sitemap_exclude":false,"_sitemap_priority":"","_sitemap_frequency":"","pgc_sgb_lightbox_settings":""},"_links":{"self":[{"href":"https:\/\/hotel-arena.com.mx\/index.php?rest_route=\/wp\/v2\/pages\/1481"}],"collection":[{"href":"https:\/\/hotel-arena.com.mx\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotel-arena.com.mx\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotel-arena.com.mx\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotel-arena.com.mx\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1481"}],"version-history":[{"count":0,"href":"https:\/\/hotel-arena.com.mx\/index.php?rest_route=\/wp\/v2\/pages\/1481\/revisions"}],"wp:attachment":[{"href":"https:\/\/hotel-arena.com.mx\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}